What does starter kit include?

Starter Kit includes:
Smart Pen;
Brochure with examples of three lessons of the book series "600 Basic Words"
Mini USB cable for charging Smart Pen


When buying a book, the pen comes in a pack?

No, the Smart Pen is sold separately from all books and costs 1795 UAH in the starting kit. We recommend you to purchase the Smart Pen at first and than select books for it.


How to add new books in the Smart Pen?

In order for Pen to start working with new books, they must first be downloaded to Pen from the official site. This can be done on the "Download audio files" tab. Depending on the type of Pen you download the necessary files. Via USB cable Smart Pen connects to the computer.
For Casper and Robot Pens, new files are placed directly into the root of the Pen. The folders that are in the Pen are not needed for this.
For the Robot Pen with a logo, new files are placed in the "book" folder.
After downloading, identify the book by clicking the "Start" button on its cover.


How much does the Pen hold the charge and how much memory is in the Pen?

Smart Pen works for 8 hours and has 8 GB of memory in the new model “Robot Smart Pen”.


How to recharge the Smart Pen?

The set includes mini USB charging cable. You should connect the Smart Pen to the net, as a regular smartphone. The charge time is 3-4 hours, depending on the degree of discharge.


How many months of warranty does the Pen have?

The company provides 13 months of warranty service.


What should I do if Smart Pen stops working?

Contact our company/ Phone number is at the top of the official website. Our consultants provide
24/7 support. In case of a malfunction of the Smart Pen and if there is no evident external damage, the
company guarantees a quick replacement of the goods.


What should I do if Smart Pen stops working?

Contact our company/ Phone number is at the top of the official website. Our consultants provide
24/7 support. In case of a malfunction of the Smart Pen and if there is no evident external damage, the
company guarantees a quick replacement of the goods.


Can I connect the headphones to the Smart Pen?

Yes, Smart Pen has a headphone slot.


Do I need to buy another pen for new books?

No. Smart Pen works with all books for free.


Are there any books in Smart Pen automatically?

No. When you buy a new book, you need to go to the official website smartkoala.com.ua, where
you can download a new book for free. Connect the Pen to a computer or laptop, and just add the audio
file to the pen folder. Once downloaded, identify the book by clicking the "Start" button on its cover.


Does the Smart Pen work with other books?

Smart Pen works exclusively with the Smart Koala books.


What languages does the Pen communicate?

Smart Pen communicates in English, Ukrainian and Russian.


Who voices all books?

All books are voiced only by the native speakers.


What should I do if my child breaks the page?

Gently squish the page. If the code has not been damaged, the Pen will recreate the file as usual.


What age is suitable to start learning with the Smart Koala books?

Studying with books from Smart Koala is recommended from 2 to 93 years. You should notice
the language level as well. The recommended age is indicated in the product description. For additional
information, please contact our consultant.


Who is the manufacturer?

All materials for the set are prepared in Ukraine. Printed in China.


Can I turn off any language?

No, this is not possible. Languages can be switched, but not turned off.
As an option - stick an icon with a language that you do not want your child to learn. Then Smart
Pen will not be able to sound out the corresponding audio files.


How does the Smart Pen work?

It is a secret :)


How to work with a book?

Detailed instructions can be found inside the front cover of the book or in the product card on the
official site, the tab "Instruction".


How does voice recording work?

Detailed instructions can be found inside the front cover of the book or in the product card on the
official site, the tab "Instruction". Also you can watch video review on the company’s YouTube
channel.


Are Smart Koala products safe for children?

Smart Koala products received international certifications and corresponds the international
safety and quality standards. Smart Koala products are absolutely safe for children.


What is the difference between our products and other educational programs?

The interactive books of Smart Koala offer a new approach to teaching the child - simple but
interesting, modern, but understandable, built in the game form. Learning with Smart Koala is a game
process that attracts children, young people and even serious parents. A major advantage is the ability
to study both: on their own and with their parents.